Caribbeanhotels.com Privacy Policy
Effective Date: September 1st, 2011
1. INTRODUCTION
1.1. PURPOSE OF POLICY. Caribbean Hotels LLC, dba Caribbean Hotels and CaribbeanHotels.com ("us," "we," or "Company") is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website www.caribbeanhotels.com (the "Site"). We created this Website Privacy Policy (this "Policy") to give you confidence as you visit and use the Site, and to demonstrate our commitment to fair information practices and the protection of privacy. This Policy is only applicable to the Site, and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.
Caribbeanhotels.com has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@caribbeanhotels.com. If you are not satisfied with our response you can contact TRUSTe here.
1.2. NOTICE CONCERNING CHILDREN
PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online. If we learn or have reason to suspect that a registered Site user is under age 13, we will promptly delete any personal information in that user's account.
2. INFORMATION COLLECTION PRACTICES
2.1. WHAT BASIC INFORMATION DOES THE COMPANY COLLECT?
In operating the Site, Company may include registration, online surveys, and other online forms that ask users to provide their names, e-mail addresses, and other contact information.. Company may also request profile information from you for the purpose of improving the customization, accuracy, and relevance of its search results.
If you choose to book a hotel room we will ask for additional information such as your credit card number and expiration date and billing information such as your billing address and phone number.
From time to time we may provide you the opportunity to participate in promotions on our site. If you participate, we will request certain personally identifiable information from you. Participation in our promotions is voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address). We ask for this information so that we know which account to apply the promotion to.
2.2. WHAT ADDITIONAL INFORMATION DOES COMPANY COLLECT?
(a) AUTOMATIC COLLECTION. Our servers automatically recognize visitors' domain names and IP addresses (the number assigned to computers on the Internet). No personal information about you is revealed in this process. The Site may also gather anonymous "traffic data" that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer.
(b) COOKIES. From time to time, we may use the standard "cookies" feature of major browser applications that allows us to store a small piece of data on your computer about your visit to our Web site. We do not set any personally identifiable information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. Cookies help us learn which areas of our site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at our Web site may be diminished and some features may not work as they were intended.
The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.
Web Beacons
We or our third party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons), that help us better manage content on our site by information us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
2.3 LOST OR STOLEN INFORMATION. You must promptly notify us if your credit card, stolen, or used without permission. In such an event, we will remove that credit card number your account and update our records accordingly.
3. USE AND SHARING OF INFORMATION
3.1. WHAT DOES COMPANY DO WITH COLLECTED INFORMATION?
(a) PERSONAL INFORMATION. We will not share your personal information with any third parties without your consent, except as necessary to provide you with the services offered by us or to comply with the law. We may use your personal information to verify your identity, to check your qualifications, to bill you for services, respond to your inquiries, or to follow up with transactions initiated on the Site. We may also use your contact information to inform you of any changes to the Site, or to send you additional information about Company.
(b) ANONYMOUS INFORMATION. We use anonymous information to analyze our Site traffic, but we do not examine this information for individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our server, to administer our site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.
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(d) DISCLOSURE OF PERSONAL INFORMATION. We may disclose personal information if required to do so by law, such as to comply with a subpoena or in the good-faith belief that such action is necessary to (1) protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, conform to the edicts of the law or comply with legal process served on Company or its subsidiaries or affiliates, (2) protect and defend the rights or property of Company or the users of the Site, or (3) act under exigent circumstances to protect the safety of the public or users of the Site.
We may provide your personal information to companies that provide services to help us with our business activities such as processing your payment, offering customer service, or sending emails to you on our behalf. These companies are authorized to use your personal information only as necessary to provide these services to us.
(e) SALE OF INFORMATION. In order to accommodate changes in our business, we may sell or buy portions of our company or other companies or assets, including the information collected through this Web site. If Company or substantially all of its assets are acquired, customer information will be one of the assets transferred to the acquirer. We may send registered users an email notifying them of the acquisition of Caribbean Hotels LLC or CaribbeanHotels.com by another company, but are not obligated to do so.
(f) ACCESS TO INFORMATION. If you wish to review, delete inaccuracies, or request changes to the personal information that we collect about you, you may request that we delete inaccuracies, update, or remove all information about you from our database by contacting us in accordance with Section 6.1 below. We will respond to your access request within 30 days.
We will retain your information as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@caribbeanhotels.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4. SECURITY
The security of your personal information is important to us. The Site has security measures in place to prevent the loss, misuse, and alteration of the information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
5. WEBSITE AREAS BEYOND COMPANY'S CONTROL
5.2. THIRD PARTY WEBSITES
The Site may contain links to other websites. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.
6. CONTACT INFORMATION AND POLICY UPDATES
6.1. CONTACTING US
If you have any questions about this Policy, our practices related to this Site, or if you would like to have us remove your information from our database please feel contact us at the following:
Caribbean Hotels LLC
1221 Brickell Ave, Ste 900
Miami FL 33131
6.2. UPDATES AND CHANGES
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
